FAQ

1. How much is the minimum order?
Minimum order value is $150 excluding freight and GST for stock products.
For custom printed bags minimums start at 3,000 pieces.

2. Do I need to create a login to order?
No. You are able to order and then register when you go to process payment.
If you are an existing customer you will need to login to retreive your saved information and finalise your order.

3. Can I pick up goods from the warehouse myself?
No. Unfortunately due to OH&S restrictions we cannot allow individual customers to pick up goods from the warehouse.

4. Do you keep my credit card details?
No. In the interest of keeping your records safe, we keep no record of your credit card details.

5. When will I get my bags?
Stock product lead times are 2-7 working days for most regions within Australia. Please note lead times will increase in peak periods, but we will try to deliver your bags as quickly as possible.

6. Can I get a sample before I order?
Unfortunately we no longer provide one off samples. 

7. How do I order?
Please note that all orders MUST be placed using our online ordering system, as we no longer take over the phone orders. If you are having problems with ordering please check our "how to order" section.

8. What are your opening hours?
We are open 24 hours a day online for receiving orders, but are only available 9am - 5pm Monday – Friday for customer service via email:  customerservice@gispac.com